Safety and privacy, told straight.
Care is personal, so we won’t dress this up. Here’s how Care World works, what we do to help you stay safe, and the things we don’t do. Read it before you decide.
What Care World is
Software that helps families organise care and find independent carers. You and the carer arrange the care directly. Carers are self-employed.
What it isn’t
Not a care provider. Care World is an introductory platform connecting independent carers and clients — it does not provide or manage care. It introduces, and that is where its role ends. We don’t employ, place or supervise carers, set care plans, or manage anyone’s care.
We don't vouch for carers. Here's what we do instead.
Saying a carer is ‘cleared’ or ‘approved’ would be a promise we can't keep, so we don't make it. We make information visible and put the choice in your hands.
Carers add their own
ID, references, training and certificates on their profile — you see what's shared.
You can ask for more
Request documents, a DBS certificate or references directly before you connect.
Meet before you commit
Message and video-call first. You decide who's right for your family.
Clear control, clear rights.
Care World holds what you put into it: your account, your profile, what you post and the messages you send here. It is an introduction service, so it keeps no care records and no health information about the person being cared for. Core services run in Supabase’s London region and data is encrypted in transit and at rest; some supporting providers process limited data elsewhere under the safeguards set out in the privacy notice, which is also where the access, correction, export, objection and erasure routes are described in full.
- Chronix Health Group Ltd is the controller for Care World.
- Core services run in Supabase's London region; data is encrypted in transit and at rest.
- Access, correction, export, objection and erasure routes are available, subject to the law.
If something’s wrong
If anyone is in immediate danger, call 999. For urgent medical help that isn’t an emergency, call NHS 111. To raise a concern about something on Care World, email support@careworld.app and it reaches a real person.
Care World is operated by Chronix Health Group Ltd — company no. 16663224.