Safety and privacy, told straight.
Care is personal, so we won’t dress this up. Here’s how Care World works, what we do to help you stay safe, and the things we don’t do. Read it before you decide.
What Care World is
Software that helps families organise care and find independent carers. You and the carer arrange the care directly. Carers are self-employed.
What it isn’t
Not an agency, and not a regulated care provider. We don’t employ, place or supervise carers, set care plans, or manage anyone’s care.
We don't vouch for carers. Here's what we do instead.
Saying a carer is ‘cleared’ or ‘approved’ would be a promise we can't keep, so we don't make it. We make information visible and put the choice in your hands.
Carers add their own
ID, references, training and certificates on their profile — you see what's shared.
You can ask for more
Request documents, a DBS certificate or references directly before you connect.
Meet before you commit
Message and video-call first. You decide who's right for your family.
Your records stay yours.
Anything you keep in your Care Vault belongs to your family. We’re the data controller of your vault, and you set who in your circle sees what. Your data is encrypted with AES-256.
- You choose who sees each record.
- Encrypted with AES-256, held in UK data centres.
- Export or delete your data whenever you want.
If something’s wrong
If anyone is in immediate danger, call 999. For urgent medical help that isn’t an emergency, call NHS 111. To raise a concern about something on Care World, email support@careworld.app and it reaches a real person.
Care World is operated by Chronix Health Group Ltd — company no. 16663224.