Terms of service.
The plain-English structure of our terms. The full text will be completed with counsel before launch.
What Care World is — and isn’t
Care World is an introducer. It helps families and independent, self-employed carers find each other and connect directly. It does not provide, arrange, supervise or manage care; it does not assign, select or rank carers; and it is not a CQC-registered care provider. Any care arrangement is made directly between the family and the carer.
Background checks
Where shown, the phrase “Checked by partner” means the carer has completed a background check through our third-party checking partner. Families remain responsible for their own checks and decisions.
What Care Vault is — and isn’t
Care Vault records and organises care information as directed by its users. It does not provide medical advice, diagnosis, or clinical interpretation. In an emergency, always call 999.
What the Library is — and isn’t
Library courses support professional development and end with certificates of completion. They are not regulated qualifications and do not license anyone to provide regulated care.
Payments
Subscription and one-off fees are set out on each product’s pricing page. What families pay carers is agreed between them; Chronix Health Group takes no share of it.
Accounts & acceptable use
One account works across the three products. Misuse — including misrepresentation on profiles — leads to removal.
Placeholder notice: this summary describes the intended terms structure. The complete legal text will be published here before launch.